Corporate Custom Sweets FAQ

The products shown are examples of custom work for companies and organizations. They are not retail products, and personal orders are not accepted.

We accept orders from the rights holder or a party with formal authorization. Please provide documentation confirming your right to use the material. Logos, characters, images and illustrations cannot be used if authorization cannot be confirmed.

Please provide the preferred product, approximate quantity, budget and requested delivery date.
Project planning, comparison documents, presentation materials and design concepts must be prepared by the client. The same applies to agencies and production companies.

We normally reply within three business days. We are closed on Wednesdays and Thursdays.
If we receive no reply within five days, we close the inquiry. A later inquiry is reviewed as a new request.

Pricing depends on the product, quantity, number of designs, packaging and delivery. Please provide the product, quantity, delivery date and location, packaging requirements and budget. We issue a preliminary estimate, then a formal quote after the details and artwork are confirmed.

There is no fixed minimum quantity. The minimum project value is JPY 50,000 before tax. If the product and packaging total is below JPY 50,000, a production fee is added according to the project.

Payment is generally due in advance by bank transfer. Approved account terms are also available. A 5% processing fee applies to credit-card payments.

Orders cannot be canceled after confirmation because production preparations begin immediately.

For logos, an Adobe Illustrator file (.ai) with outlined text is recommended. Thin lines and small text may need adjustment.
If print-ready artwork is not available, paid artwork preparation may be possible using official logo files, drawings or photographs. We will review the material and advise on availability and cost.

AI-generated logos or illustrations may be submitted as flat artwork for printing.
Images of AI-generated finished products cannot be used as production references because they do not accurately show real shape, color or finish. Specify the artwork, product, dimensions and packaging separately.

Free design proposals, finished-product visuals and test production are not provided before an order. A paid sample can be produced after ordering when a physical finish check is required.

We label Japan's 28 specified allergenic ingredients and print ingredients and the best-before date on the individual or outer package. For advance venue or department-store submissions, provide the required fields and deadline.

Because the products are handmade, there will be slight variations in size, shape, baking color and print position.

Printing is applied to one side only. Color and resolution will differ from paper and screens. The number of print colors does not change the basic price.
See each product page for conditions concerning white, pale and multicolor printing and the effect of the product's base color.

All products are delivered individually wrapped. Ribbons, clear cases, standard boxes, custom boxes and carrier bags are available. Carrier bags are charged separately. Gift-wrapping paper is not available.
Paper and biodegradable plastic are not used for individual wrapping because an adequate seal is required. See the Packaging and Gift Wrapping page for details.

Lead times depend on the product, quantity and packaging. A small quantity with individual wrapping only may be possible in approximately one week. Projects involving custom boxes or quantities around 1,000 units generally require one to two months. After the normal order deadline, production may still be possible with a 20% Rush Fee applied to the amount excluding delivery.

We can deliver to multiple locations, venues and hotels, or split a project across several dates. Provide the quantity, date, time and receiving conditions for each destination.
Macarons are delivered frozen by chartered vehicle, from JPY 30,000 per destination. Sunday, Monday and Thursday cannot be selected as delivery dates.

Yes. We communicate in English or Spanish, provide English documents for overseas remittance and support diplomatic tax-exempt sales. Payment is generally in Japanese yen.
Overseas offices and headquarters may place orders. We deliver only within Japan. EXW collection from our facility may also be arranged.