Corporate Custom Sweets FAQ

The work shown is custom-made for companies and organizations. It is not retail merchandise, and personal orders are not accepted.

Only when the request comes from the rights holder or an officially authorized party. Please provide documentation confirming the right to use the material. Unverified logos, characters, images and illustrations cannot be used.

Please provide the product, approximate quantity, budget and requested delivery date.
Project planning, comparison documents, presentation materials and design concepts must be prepared by the client. The same applies to agencies and production companies.

We normally reply within three business days. We are closed on Wednesdays and Thursdays.
If we receive no reply for five days after our response, the inquiry is closed. A later restart is reviewed again from the current details.

There is no single price list. Cost depends on product, quantity, number of designs, packaging, boxes and delivery method. For an estimate, provide the product, quantity, delivery date, destination, packaging requirements and budget. A formal quote is issued after the specifications and artwork are confirmed.

There is no fixed minimum quantity. The minimum project value is JPY 100,000 before tax.

Payment is by invoice in advance, or bank transfer under agreed account terms. A 5% processing fee is added to credit-card payments.

No. Production preparation begins once the order is confirmed.

For logos, we recommend an Adobe Illustrator (.ai) file with text converted to outlines. Very fine lines and small type may need adjustment.
If final artwork is not available, paid artwork preparation may be possible from official logo data, drawings or photographs. We review the source material first and advise on availability and cost.

Yes, when they are used as flat artwork to be printed, such as a logo or illustration.
AI-generated images of finished cookies, macarons or packaging cannot be used as production references because they do not reliably represent real shape, color or finish. Submit the print artwork, product, dimensions and packaging specifications separately.

There is no restriction on using AI. However, do not forward AI-generated text, specifications or data without reviewing and understanding them. Send only information your company has confirmed as final.
We do not infer the intent of AI-generated content or organize, complete or decide unresolved specifications on the client’s behalf. Product, quantity, delivery date, design and other production decisions must be made by the client. We may be unable to answer questions when the submitted content has not been reviewed or understood.

Free design proposals, finished-product visuals and test production are not provided before an order. If a physical finish check is needed, a paid sample can be produced after ordering.

Yes. We support Japan’s 28 specified allergenic ingredients and print ingredients and the best-before date on the individual or outer package. If a department store or venue requires advance documentation, provide the required fields and deadline.

Yes, slightly. The products are handmade, so size, shape, baked color and print position can vary.

Printing is single-sided. Food printing will not match the color or resolution of paper or a display. Pricing does not change by the number of print colors.
See each product page for limits on white, pale colors, multicolor artwork and the effect of the base color.

Yes. All products are delivered individually wrapped. Ribbon, clear cases, stock boxes, custom boxes and shopping bags are available; shopping bags are charged separately. Wrapping paper is not available.
To maintain a reliable seal, we do not use paper or biodegradable plastic for individual wrapping. See the Packaging page for details.

It depends on product, quantity and packaging. Small projects with individual wrapping only may take around one week; custom boxes or projects in the thousands may require one to two months. If the normal order deadline has passed, we may still be able to accept the project with a 20% Rush Fee applied to the amount excluding shipping, depending on production capacity.

Yes. We can deliver to multiple locations, event venues and hotels, and split one project across several delivery dates. Provide the quantity, requested date/time and receiving conditions for each destination.
Macarons are delivered by frozen charter service from JPY 30,000 per destination. Sunday, Monday and Thursday cannot be selected as delivery dates.

Yes. We can communicate in English or Spanish, provide English documents for international remittance and support DS (Diplomatic Sales) tax-exempt transactions. Payment is generally in Japanese yen.
Overseas offices and headquarters, including Ew-works, may place orders, but delivery is limited to addresses within Japan.